Refunds, Exchanges, Returns
No 'change of mind' returns or exchanges are offered. Please keep in mind, we offer and accept pre-orders in good faith, and bags are made to order; we are unable to 'swap' a bag you ordered one month for a bag made available in a following month.
We can only replace items if they are significantly defective or damaged, and remind customers certain details perceived by the customer to be 'defects' may simply be a characteristic of handmade craftsmanship and working with natural materials.
In the instance of genuine defect or damage, replacement or reimbursement will be discussed. Where replacements are unavailable, a refund may be the only alternative. If the bag arrives with a minor defect, please email so we can discuss options for repairs! Due to international postage times and prices, it may be easier if you take your bag for a local repair, and we will reimburse the cost. If you need to discuss a refund, repair or replacement, send us an email, including relevant photographs, at email@example.com.