Refunds, Exchanges, Returns
No 'change of mind' returns or exchanges are offered. In this instance of cancellation of a pre-order, a $60AUD deposit may be retained to cover administrative costs.
Please keep in mind, we offer and accept pre-orders in good faith, and bags are made to order; we are unable to 'swap' a bag you ordered one month for a bag made available in a following month.
We can only replace items if they are significantly defective or damaged, and remind customers certain details perceived by the customer to be 'defects', may simply be a characteristic of handmade craftsmanship and working with natural materials. Our bags are lovingly crafted by hand by our weavers in the Philippines, and as such, each and every bag will have minor differences, whether it's in the wicker, leather work, or other finishings. These are not faults, but rather a signature of hand craftsmanship from natural materials.
In the instance of genuine defect or damage, replacement or reimbursement will be discussed. Where replacements are unavailable, a refund may be the only alternative. If the bag arrives with a minor defect, please email so we can discuss options for repairs! Due to international postage times and prices, it may be easier if you take your bag for a local repair, and we will reimburse the cost. If you need to discuss a refund, repair or replacement, send us an email, including relevant photographs, at email@example.com.