2-3 new designs are released each month, and are usually announced early in the month via our mailing list, then later on Instagram. These might include a new design, restocking of an older design or releasing it in a new colour! 

You can get sneak peeks of upcoming releases via our newsletter.

One of the best things about a Wicker Darling bag is knowing it’s a (delightful) rarity to see them in the wild. 

Unlike a mass produced piece you’ll see everywhere, they’re designed to be limited edition and exclusive. Each one even comes with a hand-numbered collectors card!

That’s why we typically retire our older designs once they've been released a couple of times (or if the first release was particularly huge).

We’ve also been known to release retired designs, with a fresh look, so if you have your heart set on a past bag, keep your eyes peeled.

Yes! We have AfterPay available for customers in Australia, NZ, UK, US, Canada, Spain, Italy and the UK, and PayPal Pay in 4 is available for PayPal customers.

In stock items are collected from our warehouse once a week for shipping, pending Australia Post availability. 

As we’re based in Australia, it can take anywhere from 1-4 weeks for your order to make its way to you.

As an Australian business, we charge AUD.

Please use the currency converter on our website to see prices in your local currency. 

Note that these prices fluctuate daily due to international exchange rates. We have no control over these fluctuations, and prices remain the same in our local currency.

Please join our mailing list! We email updates on production turnaround and shipping schedules each month, and this is the most reliable way to know if your bag is ahead of, on time, or behind schedule, as it arrives straight to your email inbox!

If you're after more frequent updates, we recommend checking our updates page, which is updated almost weekly for bags nearing the end of the production timeline/shipping to Australia.

Unfortunately, no.

We understand you may be disappointed and have a good reason for missing the cut off date. However the cut off dates are there to allow our ateliers to start production ASAP, and we cannot possibly accommodate the dozens of requests we get for exceptions to be made, each time.

"What about the spare bags? Can't I have one of those?" No. The spare bags are ordered to cover damages which may occur during transit - not to accommodate late orders.

Our cut off times are clearly stated in shop listings, social media posts, and in the newsletter. We also send a 'last chance' newsletter 24 hours before pre-orders close. 

No, sorry. Please keep in mind your pre-orders determine our production numbers. If we allowed everyone to swap their order every time a new bag was released, it would create a logistical nightmare for us.

We're happy to help with this, within reason, however please be aware if we feel the request for this information may compromise someone's privacy, we may decline to answer. 

We also ask that you please run this past us BEFORE pre-orders close (and, ideally, BEFORE you yourself place an order) to avoid the non-refundable admin charge on cancellations.

We love that you're doing this! However, there's nothing we can do to stop them from purchasing for themselves. 

We're unable to tell them orders have closed (when they clearly haven't), nor can we tell them they’re sold out (when they're clearly not). 

While we're happy to not blab to the recipient, we're unable to intervene should they choose to make a purchase themselves.

Yes, we post worldwide!

If your country isn't listed, please let us know and we'll add it.

Please note customs tariffs, taxes or duties are the responsibility of the recipient. We are unable to mark down the value of your purchase on custom declarations, please do not request we do so.

Free worldwide, tracked and insured postage is included with every order.

Want to upgrade to express postage? Email us immediately after placing your order, and request an express postage quote for your location. 

Please note customs tariffs, taxes or duties are the responsibility of the recipient. We are unable to mark down the value of your purchase on custom declarations, please do not request we do so.

Take a peek at our full shipping policy here.

Every order is insured in case of loss or damage during transit. However, please be aware we have no say in whether Australia Post chooses to pay out insurance.

Absolutely! If you would like to upgrade to express postage, email us immediately after ordering and request an express postage quote for your location. 

International express is typically around the $12AUD mark. For Australian residents the price is determined by distance from Melbourne, your distance from nearest capital city, AND by the size of the parcel. For this reason, express in Australia can range from $3 to $100.

Once your item has shipped, we’re unable to arrange express shipping — so please be sure to email as soon as you have placed your order!

Email us and let us know which specific bag designs you're waiting on, and your new address! Please make sure you notify us of each specific bag you have ordered, so we can update each of your orders. Due to the number of orders we receive each month, we aren't able to remember each unique order placed or how many bags each customer has on order!

We ALWAYS reply to confirm we have received your address update - if you don't receive a response from us, PLEASE email us again! g

We issue refunds in AUD and to the value of the product in AUD. 

Due to a volatile exchange rate, this may mean the refund you receive in your local currency is a little different from what you paid. ie. if you purchase a $480AUD bag, the refund will be for $480AUD — and how much that converts to in your currency is out of our control.

No, sorry. As a small business, we can’t accommodate swapping or exchanges based on change of mind.

We share intel on our upcoming releases via our mailing list, so you can plan ahead.

Unfortunately not. Facilitating transactions like this has the potential to put us in complicated situations should the transaction go wrong (ie. if one party acts in a fraudulent manner; if someone is unsatisfied with the condition the bag arrives in, and so on).

Our bags are handmade by our female-run, family-owned ateliers in the Philippines! 

They’re made from sustainable rattan (wicker refers to the method of weaving, rattan is the material). Rattan is a naturally renewable palm which can be sustainably harvested, which makes it an environmentally friendly alternative to forest logging. 

Our rattan is harvested by hand, from local farmers and co-ops - minimising carbon footprint while supporting local growers. 

This cultivation, harvest and use of rattan provides livelihoods to people throughout Asia and helps keep traditional Filipino craftsmanship alive. 

The bags are lined with either linen (sourced from flax), or cotton (sourced from ... cotton).

Not always. Please check the individual listing for materials — if leather is used it will be mentioned there.

If you’re unsure about a particular design, please contact us for more information. 

Due to unavoidable material shortages and supply delays, our ateliers may occasionally need to substitute materials during production, leading to differences between the sample and finished bags. 

Usually these will be minor, such as substitutions to hardware on bags. 

Where we feel a substitution is significant (such as different colour leather strap), we will contact you to confirm if you’re happy to go ahead or would prefer to cancel your order.

Because our items are handcrafted from natural materials, each and every bag will have minor differences — whether it's in the wicker, leather work, placement of finishings such as ears, eyes and tails, or in the dyeing of the raffia. 

These are not faults, but rather a signature of hand craftsmanship from natural materials. These characteristics are part of what makes our small batch items a unique and limited edition piece of art.

No, we are unable to offer custom changes to our bags, no matter how large or small. It creates a logistical nightmare along the entire line, from us having to keep track of who has ordered which change, to the production manager, atelier, workers etc who have to track that one bag different from the rest. We respectfully ask that you don't request customisations to your individual bag, as the answer will always be a hard no. 

Thanks for helping spread the word, we’d love to be featured! Head to the Media page for more info and to grab our media kit.

If you're a brooch, fabric or other designer and you'd like to collaborate on a design, we're 110% interested - please get in touch with your ideas!

We’re also open to collaborating with other brands/creators/artists who are already familiar with our brand, our work and our customers, and are generally a good fit. 

If you're genuinely interested in a professional shoot featuring our bags alongside other products, please feel free to get in touch!  

Due to the limited nature of our stock, we don’t give out free products. Our priority has, and always will be, our customer base.