Shipping Information

 

Yes, we ship worldwide!

Shipping on all orders is free and includes tracking and insurance in case of loss or damage during transit. 

In stock items are collected from our warehouse once a week, pending Australia Post availability. As we're based in Australia, it can take anywhere from 1-4 weeks for your order to make its way to you.

Your order is packaged up as safely as can be, and you can rest assured that even if the postage box shows up looking less than pristine, your bag should remain unscathed.

Please be aware we have no say in whether Australia Post chooses to pay out insurance. If subsequent deliveries are required due to postage issues (including but not limited to: non-delivery, return to sender, or any other situation that is out of our control) the cost of postage will be the responsibility of the customer.

Please note customs tariffs, taxes or duties are the responsibility of the recipient. We are unable to mark down the value of your purchase on custom declarations, please do not request we do so.

Express Shipping

If you require express shipping, please email us at info@wickerdarling.com at the time of purchase to request an express shipping quote, and to discuss how quickly we're able to get your purchase in the post, as we cannot guarantee shipping times - particularly for customers outside of Australia. If timing is particularly sensitive, we may recommend you opt for a Wicker Darling gift card instead of purchasing a bag upfront. 

Shipping times

Wicker Darling is based in Melbourne Australia, and we ship parcels once per week (usually Tuesday or Wednesday). Parcels usually take 3-5 days to be delivered in Australia, 1-2 weeks to travel to New Zealand and Singapore, and can take anywhere from 1-4 weeks (occasionally up to 6 weeks) to travel to the rest of the world. 

While we do our absolute best to ship all purchases as speedily as possible, as a small business based in Australia, we have no control nor influence over postage times once your bag is collected from us. Threatening, abusive, rude and passive aggressive emails about parcels 'taking too long', or placing blame on the Wicker Darling Team, will be dismissed and ignored by our customer service team. Should you have concerns over shipping times, we recommend you address them with your local delivery services and quote the tracking number provided to you at the time of purchase.